Filing a Complaint

All complaints will be addressed in a confidential, courteous, and efficient manner and with respect to the complainant.

All staff members are expected to treat all customer complaints objectively and without prejudice, bias, or hostility toward any person.

Complaints specific to an area of the Police or Parking Departments are first handled by the appropriate first line supervisor and finally by the Chief of Police.

Complaints against other University employees, other than allegations of sexual harassment or discrimination under the law, are handled through the University's staff or faculty complaint and grievance policies.

Allegations of sexual harassment or discrimination and retaliation are referred to UNT Dallas Human Resources.

Title IX of the Education Amendments of 1972 (Title IX), 20 U.S.C. §§ 1681 et seq., and its implementing regulations, 34 C.F.R. Part 106, prohibit discrimination on the basis of sex in education programs or activities operated by recipients of Federal financial assistance. Sexual harassment of students, which includes acts of sexual violence, is a form of sex discrimination prohibited by Title IX.

All complaints regarding Police Department employees will be reviewed and investigated as appropriate. Depending on the seriousness of the complaint, an Internal Affairs investigation may be conducted at the direction of the Chief of Police.

Once the complaint has been investigated, the person making the complaint will be notified of the findings without delay.

By law, complaints of employee misconduct must be reduced to written form and signed by the complainant to help ensure appropriate documentation of both the nature and substance of the complaint.

Information regarding the Filing of Complaints

It is the policy of the University of North Texas At Dallas Police, and Parking to investigate all complaints concerning its employees.

Persons desiring to make a complaint must understand the importance of submitting their complaint in writing with their signature affixed. The Texas Government Code, Section 614.022 provides that all complaints against law enforcement officers must be in writing and signed by the person making the complaint. The Chief of Police has extended this requirement to complaints against all department employees.

The Texas Government Code also requires that a copy of the complaint be presented to the employee within a reasonable time and before any disciplinary action may be imposed.

Each investigation will be concluded with one of the following outcomes:
a. Unfounded - The allegation is false, not factual
b. Exonerated - The incident occurred, but was lawful and proper or was justified under the existing conditions.
c. Not Sustained - There is insufficient evidence to prove or disprove the allegations.
d. Sustained - The allegation is supported by sufficient evidence. A sustained complaint may result in disciplinary action against the employee.

If a complainant deliberately gives false information causing the police department to conduct an investigation, the information can be presented to the District Attorney’s office for prosecution.

Instructions for Filing a Complaint

Follow the link below. Fill out the form and return it to the Police Department or email to the Chief of Police, Christopher Shaw.  You will need Adobe Acrobat to assist with the efficient processing of your complaint. 

Complaint Form

Upon completion of an investigation into a complaint, you will be notified as to the outcome.